Shipping Policies

• All Wemoto orders are sent directly from our UK warehouse.


• We use Royal Mail 1st Class Post, and DPD for all shipments.


• Royal Mail 1st Class Post is subject to the total weight of the consignment being less than 2kg. While the 1st Class service usually takes approximately 3 days to arrive from the date of dispatch, we must allow 7 working days before we can investigate a missing parcel.


• DPD is a Next Day service. While the majority of orders are delivered the next day, we are only able to intervene and investigate missing/undelivered parcels after 2 working days. This is in line with DPDs terms and conditions.


• Orders below the value of £5 are granted free Royal Mail 1st Class shipping wihtin mainland UK. Orders over £175 are granted free standard DPD shipping within mainland UK. If you wish to upgrade to a pre 12pm DPD service, the full fee will need to be paid

• Some large or heavy items, such as tyres, batteries, and screens, cannot be shipped outside the UK.


• Delivery times may vary due to factors like the order placement time, dispatch time, and external conditions beyond our control.


• International shipping charges are based on quotes provided by shipping companies and are subject to change. In rare instances, we may need to contact customers to arrange additional payment. While this doesn't occur frequently, it may happen.

• Sent via Royal Mail's 'Air Signed and Tracked' or 'Air Sign For' services.


 

Estimated Delivery Times:

• Europe (EU): 5-15 working days
• Europe (Non-EU): 15-30 working days
• USA and Canada: 14-21 working days
• Australia and New Zealand: 14-21 working days
• Rest of the World: Up to 30 working days

Shipped via DHL International Economy Services

Estimated Delivery Times:

Within Europe:

• Western Europe: 2-4 business days
• Central and Eastern Europe: 3-6 business days
• Southern Europe: 3-5 business days
• Nordic countries: 3-5 business days

Rest of the World:

• USA: 5-7 business days
• Canada: 5-7 business days
• Mexico: 7-9 business days
• Brazil, Argentina, Chile: 8-12 business days
• China, Japan, South Korea: 7-10 business days
• India: 8-12 business days
• Australia and New Zealand: 8-12 business days
• UAE, Saudi Arabia: 6-10 business days
• South Africa: 8-12 business days

Estimated Delivery Times:

Within Europe:

• Western Europe: 1-2 business days
• Central and Eastern Europe: 1-3 business days
• Southern Europe: 1-3 business days
• Nordic countries: 1-2 business days


 

Rest of the World:

• USA: 1-2 business days
• Canada: 1-2 business days
• Mexico: 2-3 business days
• Brazil, Argentina, Chile: 3-4 business days
• China, Japan, South Korea: 2-4 business days
• India: 2-4 business days
• Australia and New Zealand: 3-5 business days
• UAE, Saudi Arabia: 2-4 business days
• South Africa: 3-5 business days
• Remote or less-serviced locations: 4-7 business days

Wemoto operates franchises in several countries, with exclusive rights in their regions:

• Wemoto Australia: Australia & New Zealand
• Wemoto Czech Republic: Czech Republic & Slovakia
• Wemoto Spain: Spain, Canary/Balearic Islands, Portugal
• Wemoto France: France, Belgium, Monaco, French overseas territories
• Wemoto Italy: Italy, San Marino, Vatican City, Sardinia


 

Orders placed in these regions are processed by the respective franchise and are subject to local taxes and charges.